Frequently Asked Questions
shipping
Orders placed before 17:00 are shipped the same day, إن شاء اللّه
Shipping within the Netherlands and Belgium usually takes 1 to 2 business days.
Other countries differ on the shipping time.
Yes, we currently ship to the Netherlands, Belgium, Germany, France, Spain, Sweden, Norway, and the UK.
Yes, once your order has been shipped, you will receive an email with your Track & Trace code.
Please send an email to info@bynourayn.com as soon as possible.
Returns & Refunds
Yes, you can return your order within 14 days after receiving it. Please emailinfo@bynourayn.comto start the return process.
Refunds are processed within 10 working days after we receive your return.
Please email us at info@bynourayn.com so we can resolve it as soon as possible.