Privacy policy

Last Updated: April 24, 2025

This Privacy Policy describes how Nourayn (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from bynourayn.com (the "Site"), or otherwise communicate with us about the Site (collectively, the "Services"). For the purposes of this Privacy Policy, “you” and “your” refer to you as a user of the Services, whether you are a customer, website visitor, or any other person from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide and improve the Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The type of personal information we collect depends on your interaction with our Site and Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you provide directly through the Services may include:

  • Contact details, such as your name, address, phone number, and email address.

  • Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information, such as your username, password, security questions, and other information used for account security.

  • Customer support information, including the information you share in communications with us, e.g., when you send a message through the Services.

Certain features of the Services may require you to provide specific personal information directly. You may choose not to provide this information, but doing so may limit your access to or use of those features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our Site and account, including device information, browser data, network connection info, IP address, and other usage details.

Information We Receive from Third Parties

We may receive information about you from third parties, including vendors and service providers that collect information on our behalf, such as:

  • Partners supporting our Site and Services, such as Shopify.

  • Payment processors, who collect payment data (e.g., bank account, credit/debit card info, billing address) to process payments and deliver the products or services you request.

When you interact with our Site, open or click on our emails, or engage with our Services or ads, we or our partners may automatically collect data via online tracking technologies like pixels, beacons, SDKs, third-party libraries, and cookies.

All information obtained from third parties is treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

  • Product and service delivery: To fulfill the contract we have with you, we use your data to process orders, send updates, manage your account, facilitate shipping and returns, and provide other account-related features. Shopify may also use your data to match your account with other Shopify services.

  • Marketing and advertising: We may use your information for promotional communications by email, SMS, or mail, and to personalize advertisements on our Site and elsewhere. If you are an EEA resident, the legal basis for this is our legitimate interest in marketing our products under Art. 6(1)(f) GDPR.

  • Security and fraud prevention: Your personal information helps us detect, investigate, or respond to fraud, illegal activity, or threats. If you use our Services and create an account, you are responsible for safeguarding your credentials. Contact us immediately if you suspect any breach.

  • Communication and improvements: We use your information to provide customer support and improve our Services, in our legitimate interest under Art. 6(1)(f) GDPR.

Cookies

Like many websites, we use Cookies to support and enhance our Site. For specifics about Shopify's use of cookies, visit https://www.shopify.com/legal/cookies.

You can usually configure your browser to remove or block cookies. Note that doing so may negatively affect your experience and limit some functionality.

How We Share Your Personal Information

We may disclose personal information under the following circumstances:

  • With vendors and service providers performing services on our behalf (e.g., IT, payment processing, analytics, fulfillment, support).

  • With business and marketing partners to deliver services and ads.

  • With affiliates or within our company group to operate our business effectively.

  • When legally required, to comply with regulations, enforce policies, or protect rights.

  • In business transactions, such as mergers, acquisitions, or insolvency proceedings.

  • With your consent, when you instruct us to share certain data.

We disclose the following categories of personal data:

Category Recipients
Identifiers, order/account data Vendors, third-party service providers
Commercial data, support interactions Business and marketing partners
Network and usage data Same as above
Geolocation via IP or device Same as above

We do not use or disclose sensitive personal data without your consent or for inferring characteristics.

Third-Party Websites and Links

Our Site may contain links to websites operated by third parties. These are not governed by our Privacy Policy. Please read the privacy policies of any third-party sites you visit. We are not responsible for their privacy or security practices.

Children's Data

Our Services are not intended for children, and we do not knowingly collect data from minors. If a child has submitted personal data, a parent or guardian may contact us to request deletion.

We do not knowingly “sell” or “share” personal data of individuals under 16 years old as defined by applicable laws.

Data Security and Retention

No system is 100% secure. Avoid sending sensitive info over unsecured channels.

We retain your personal data only as long as necessary for account management, service delivery, compliance, and dispute resolution.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Know what personal data we hold about you.

  • Deletion: Request we delete your personal data.

  • Correction: Request corrections to inaccurate data.

  • Portability: Request a copy of your data or transfer to another party.

  • Opt-out: Request not to “sell” or “share” your data or opt out of targeted advertising.

  • Restrict processing: Ask us to limit use of your data.

  • Withdraw consent: Revoke previously given consent.

  • Appeal: Challenge our response to your rights request.

  • Manage preferences: Unsubscribe from promotional emails using the link in our messages.

We may need to verify your identity before fulfilling requests. You can also designate an authorized agent to make requests on your behalf.

Complaints

For concerns or complaints, contact us via the information below. If you're not satisfied with our response, you may contact your local data protection authority (see EEA contacts here).

International Users

Your data may be transferred to and processed in countries outside your residence, including by our third-party providers.

Where data is transferred outside Europe, we rely on recognized legal mechanisms such as EU standard contractual clauses.

Contact

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, contact us at:

📧 info@bynourayn.com

Under applicable data protection laws, unless stated otherwise, we are the data controller of your personal data.